Terms of Service

1. Name and address of the person responsible

HYDRATE 2.ONE LTD
Company number 11344809
Kemp House
160 City Road
London, EC1V 2NX
United Kingdom
Email: [email protected]

2. Scope

The following terms and conditions apply to all orders placed through our online shop by consumers and businesses.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity. Business is a natural or legal person or a legal partnership that acts in the course of a legal transaction in the exercise of its commercial or independent professional activity.

The following applies to businesses: If the business uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they only become part of the contract if we have expressly agreed to this.

3. Contractual partner, conclusion of contract

The purchase contract is concluded with Hydrate 2.One Ltd.

By placing the products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded by clicking on the order button to accept the offer for the goods contained in the shopping cart. Immediately after submitting the order, you will receive another confirmation by email.

4. Contract language, contract text storage

The language available for the conclusion of the contract is English.

We save the contract text and send you the order data and our terms and conditions in text form. For security reasons, the contract text is no longer accessible on the Internet.

5. Delivery terms

In addition to the specified product prices, shipping costs may apply. You can find out more about the possible shipping costs in the offers.

We only deliver by shipping. Unfortunately, a collection of the goods is not possible.

6. Payment

The following payment methods are generally available in our shop:

Payment in advance

If you choose the prepayment method, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

PayPal, PayPal Express

In the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimise with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You’ll get more information during the ordering process.

Amazon Prime Account

This option is best for you If you get a Prime account and you want a next day delivery. In the ordering process, you will be redirected to the website of the online Market Amazon. In order to be able to pay via Amazon, you must be registered there, legitimise with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon immediately afterwards. You’ll get more information during the ordering process.

7. Right of withdrawal

Consumers have the statutory right of withdrawal, as described in the cancellation policy. Businesses are not granted a voluntary right of withdrawal.

8. Damage during Transportation

The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.

9. Warranties and guarantees

Unless otherwise expressly agreed below, the statutory liability for defects applies.

The following applies to the purchase of used goods by consumers: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year from delivery of the goods can be claimed within the statutory limitation period of two years from delivery of the goods.

For businesses, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The sale of used goods takes place under exclusion of any warranty.

Towards businesses, only our own information and the manufacturer’s product descriptions, which were included in the contract, count as an agreement on the quality of the goods; We accept no liability for public statements by the manufacturer or other advertising statements.

If the delivered item is defective, we initially provide our businesses with a choice of remedying the defect (rectification) or delivering a defect-free item (replacement delivery).

The above restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents

  • in the event of injury to life, limb or health
  • in the event of wilful or grossly negligent breach of duty and malice
  • in the event of a breach of essential contractual obligations, the fulfilment of which makes the proper execution of the contract possible in the first place and on the observance of which the contractual partner can regularly rely (cardinal obligations)
  • as part of a guarantee promise, if agreed
  • as far as the scope of the product liability law is opened.

Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.

10. Liability

We are always liable without limitation for claims due to damage caused by us, our legal representatives or vicarious agents

  • in the event of injury to life, limb or health
  • in the event of wilful or grossly negligent breach of duty
  • in the case of a guarantee promise, if agreed, or
  • as far as the scope of the product liability law is opened.

In the event of a breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner can regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability shall be that which was foreseeable at the time the contract was concluded Limited damage that can typically be expected to occur.

In addition, claims for damages are excluded.

11. Dispute resolution

The European Commission provides a platform for online dispute resolution. Consumers have the option to use this platform to resolve their disputes. To settle disputes from a contractual relationship with a consumer or whether such a contractual relationship exists, we are obliged to participate in dispute settlement proceedings before a consumer arbitration board. We will participate in a dispute settlement procedure before this point.

12. Final clauses

If you are a business, then UK law applies to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

If you are a merchant within the meaning of the UK Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.